Pictured from Left
to Right:
JOHN QUINN is the Customer Service and Support executive for Bank
of America. Customer Service and Support employs more than 14,000 highly
skilled associates in 28 contact centers located in 15 states across the
United States. These associates provide service and financial solutions
to more than 34 million households, 3 million Small Business customers
and 13.2 million bill pay users, making their contact centers among the
busiest in the country.
Quinn joined the bank in 2001 as the Transaction Services executive in
Technology & Operations. He led over 10,000 associates who provide check
processing, statement rendering, cash vault and other services to Bank
of America customer households and businesses. He joined Customer
Service and Support in 2003.
Quinn began his career with Procter and Gamble, and held several
engineering and production management positions. From there he joined
FedEx where he spent nearly 17 years. Quinn's experience included senior
leadership assignments in Hong Kong and Singapore, where he established
transportation networks and expanded business across the Asia-Pacific
region. In his last position before coming to Bank of America, Quinn was
responsible for a portion of FedEx U.S. logistics business. This
included being an outsource provider to large U.S. companies as well as
developing new and expanded services for global customers.
Quinn was born in Chicago and raised in Decatur, Georgia. He earned a
bachelor's degree in industrial engineering from the Georgia Institute
of Technology and a Master of Business Administration from the
University of Memphis. Quinn and his wife, Beth, have three children. He
is based in Charlotte.
KYLE EVENSEN has been an Assistant Vice President at Wachovia
Bank NA. He is the Consolidations and Reporting Manager for Technology
Finance where he is responsible for overseeing the budget, forecast and
reporting processes of a $1.2 billion cost center. Kyle also has 5 years
external reporting experience as a Senior Financial Analyst with
Interstate Johnson Lane where his responsibilities included monthly
financial reporting to the New York Stock Exchange, Quarterly and Annual
filings with the Security and Exchange Commission (SEC) and the
company’s annual report. Kyle’s certifications include North Carolina
Certified Public Accountant License, Series 7 (stock broker) Certificate
and North Carolina Real Estate Salesman License. He is a member of the
American Institute of CPA’s (AICPA) and the North Carolina Association
of CPA’s (NCACPA). Kyle received his BS in Accounting from the
University of North Carolina at Charlotte and was a member of Beta Alpha
Psi (Accounting Honor Fraternity).
H. WILLIAM BARR, III is founder and president of Handel Barr
Learning, Inc., a North Carolina, USA firm specializing in helping
people and organizations with sales productivity and marketing
effectiveness. Recent clients include Peak 10, ProChain Solutions,
WebEx, and Microsoft. Bill has substantial experience in Marketing
Product Management as well as Training and Development in the Banking
Industry (Retail Banking, Mortgage Banking, and Small Business Banking)
as well as the Technology Industry. He recently presented a “Successful
Marketing Principles” program created by HighMark, Inc., in Kiev,
Ukraine. His 25-year career in banking included an equal amount of time
in Line Management and Staff positions at both a small ($130 million)
bank and a large super-regional (Wachovia). During his time at Wachovia,
he was a frequent presenter at the School of Banking of the South at LSU
in Baton Rouge, LA. Prior to his banking career, Barr was an Accountant
for a public utility. Mr. Barr holds a BBA in economics from Ohio
University, Bill completed the Graduate School of Retail Bank Management
at the University of Virginia. Bill and his wife Karen have two children
and four grandchildren.
